Return Policy

1. Items must be returned in the same condition in which they were received. Items that have been resized, engraved, altered, worn, damaged, or otherwise modified are not eligible for return.

2. All original boxes, certificates, papers, documentation, and other accompanying materials must be returned with the item. Refunds cannot be completed until all originally included materials have been received.

3. Once a return has been authorized, the item must be shipped back promptly and include tracking and signature confirmation. We strongly recommend fully insuring the return shipment, as we cannot issue a refund for an item that is lost or damaged in transit before it is received by us.

4. Return shipping costs are the responsibility of the customer. Any upgraded or expedited shipping charges paid at the time of purchase, including 2-day or overnight shipping, are non-refundable.

5. A return processing fee of up to 4% may be deducted from the refund to cover non-refundable payment processing fees charged on the original transaction.

At this time, we do not offer international shipping.

For return authorization or additional questions, please contact us at joy@jewelsbyjoy.com