Return Policy

We want our customers to be completely satisfied with any purchase they make from us. You may request a return for any reason just contact us within 3 days of receiving the package.  To start the refund process, please read below:

1)  Up to a 4% transaction fee may apply depending on your payment method (payment processors including Square, Venmo, PayPal, and Shopify Payments do NOT refund processing fees anymore). We highly recommend contacting us about making payments that do not involve fees, such as Zelle or wire transfer, if you want the option to return or cancel an order with no fees attached. 

2) All shipping costs are the responsibility of the customer. Please note that upgraded shipping paid at the time of purchase (2nd day or overnight) is non-refundable

3) Once you contact us, ship the item back within 7 days of receiving the package.  Returns must be shipped back with a tracking number and a signature required.  Insurance is highly recommended as items lost or damaged in transit cannot be refunded.

4) (4) Items must be in their original condition. We do not accept returns on items that have been resized, engraved, or altered in any way, whether by the buyer, by us, or anyone else.  This also includes any alteration or damage to boxes, documentation, certification, etc.

5) (5) Items returned without all accompanying box(es), documentation, paper(s), and/or certificate(s) cannot be refunded until those items are also returned to us.

 

For our International buyers: 

Please note that import duties, taxes, and related charges applied in the destination country are not included in the price. It is client’s responsibility and must contact the shipping company to pay these fees for the package to be released from custom. We will only charge for international insured shipping fees at checkout. Refused international shipments will be abandoned and will not be refunded. 

We are not able to lower custom value as it is considered customs fraud.  Please check your country website for fees/duty cost before committing to buy, packages that are refused at the point of delivery will not be refunded. 

When returning an item for a refund or exchange please be aware that we cannot refund any shipping cost, import duties or taxes.

Please contact us at jewelsbyjoy@gmail.com with any additional questions.